Loyalty - Terms and Conditions

Terms and Conditions: The Bunch Retail Consumer Loyalty Program

1. Program Overview:

Welcome to The Bunch Retail Customers Loyalty Program (the "Program" or “the Bunch”). By participating in the Program, you agree to be bound by these Terms & Conditions (the "Terms"). The Program is offered at the sole discretion of Bikebug ("we", "us", "our").

2. Eligibility:

Membership in The Bunch is open to individuals aged 18 and older residing in Australia who agree to join and abide by these Terms and Conditions.

Participation is limited to individual consumers for personal and household use, and must not be used for commercial purposes. We reserve the right to reasonably determine what constitutes a household quantity of any good or services (even if purchases are split over more than one transaction).

Family members of Bikebug employees and trade customers of www.BikeBug.com are not eligible for participation in the Program.

Membership in the Program is free

Membership is only valid Online.

3. Enrollment:

To enroll in The Bunch, customers can visit www.bikebug.com/loyalty and follow the enrollment process.

Existing online account holders with BikeBug will be automatically enrolled upon program launch.

Purchasers of bikebug.com who create an account on www.bikebug.com will automatically be enrolled into the Loyalty program.

Purchasers of goods or services at www.bikebug.com who checkout as guests will be sent a one time email offering them to sign up to the loyalty program.

Upon enrollment, members are required to provide their email address, First Name, Phone number and Date of Birth.

Additional information may be requested within the Program for enhanced personalization and reward opportunities.

Each member is entitled to only one account. Creation of multiple accounts by the same individual is strictly prohibited and may result in termination of all associated accounts and forfeiture of all points.

We may refuse your application for participation in the Program for any reason, including if:

- It is required by law;

- We reasonably believe it would be in breach of any of our policies and/or responsibilities;

- There is an event or circumstances outside of our control which causes us to be unable to comply with all or a material part of our obligations, or results in us being unable to enforce our rights, under these Terms and Conditions.

4. Earning Points:

Points are earned based on a points-per-dollar spent system, both online.

The program offers three tiers: Level 1, Level 2, and Level 3, each offering different point accumulation rates which are set out below. All references to accumulation of points refers to points accumulated in a calendar year.

Level 1 - Is the entry point of the program and a user will be enrolled into this tier at signup to the Loyalty program. The Benefits of this tier are as follows:

- Accumulation of points on purchases at a rate of 1 Loyalty Point per $1 spent.

Level 2 - Acceptance into this tier requires a user to successfully accumulate 500 Loyalty points but have accumulated less than 1500 Loyalty Points. The Benefits of this tier are as follows:

- Accumulation of points on purchases at a rate of 1.5 Loyalty Points per $1 spent.

- 24 Hours Early access to sales and promotions

- Access to Double Points events when advertised

Level 3- Acceptance into this tier requires a user to successfully accumulate 1500 Loyalty points. The Benefits of this tier are as follows:

- Accumulation of points on purchases at a rate of 2 Loyalty Points per $1 spent.

- 48 Hours Early access to sales and promotions

- Access to Triple Points events when advertised

Points earned on each purchase have a rolling 365-day expiry from the date of earning if the user has no purchase or redemption activity.

The rate at which points are earned may vary based on promotional activities.

Points may also be earned through special promotions, contests, or other Program activities.

BikeBug reserves the right to adjust the points earning rate and conditions at any time without prior notice.

We may reverse any points that have been earned by you if:

- You have returned the goods or you have been refunded for the goods in respect of which those points were earned; or

- There are any other grounds which we consider, in our reasonable discretion, justify a reversal (for example if the points were earned through fraudulent means).

5. Redeeming Points:

Members can redeem accumulated points for predetermined monetary value discount coupons usable Online.

The minimum redeemable voucher is a $10 coupon, which requires 1000 loyalty points.

Redeemed coupons are valid for 30 days after redemption, after which they expire.

No points refund will be given for expired coupons.

The points required for each reward and the available rewards will be detailed on our website and may change without prior notice.

Points have no cash value and cannot be exchanged for cash.

Points may only be redeemed by the account holder and are not transferable.

6. Member Benefits:

The Bunch offers tiered membership with unique perks and benefits at each level.

- Level 1 provides the entry-level experience with basic rewards, and

- Level 2 and Level 3 offer progressively enhanced benefits, including early access to promotions, exclusive events, and special discounts.

7. Account Management:

Members can conveniently track their points balance and account status by visiting their dedicated account page at www.bikebug.com/rewards.

Any disputes or errors in point balances can be addressed by contacting BikeBug's customer service team at [email protected], who will conduct an investigation and offer a proposed resolution if deemed appropriate in the circumstances. Any decision by BikeBug is final.

8. Termination and Changes:

BikeBug reserves the right to make changes, amendments, or variations to these Terms and Conditions, as well as any promotional offers or membership status. We will give notice of any such change on our website or by a service message. If you continue to use your membership in the Program by accessing any benefits, you will be deemed to have accepted the amended Terms and Conditions.

Members may choose to cancel their membership at any time by emailing [email protected]

BikeBug reserves the right to terminate your account and/or your participation in the Program if we believe that you have violated these Terms, engaged in fraudulent activity, or acted in a manner detrimental to the Program.

On cancellation of your participation in the Program, we may continue to retain your information in accordance with our legal obligations and, in de-identified form, for our general data analysis purposes. We may allocate to another customer any membership or Program identifier (including number) previously allocated to you.

BikeBug reserves the right to modify or discontinue the Program, in whole or in part, at any time. We will give notice of any such change on our website or by a service message.

9. Privacy and Data Protection:

BikeBug values the privacy of its members and collects personal information solely for the purpose of operating The Bunch Loyalty Program. By participating in The Bunch, members consent to the use of their personal information for program-related activities. BikeBug complies with all relevant privacy laws and safeguards member data securely.

BikeBug, collects the member’s personal information in order to operate the Program. If this information is not provided then the member may not participate in the program. By creating an account, unless otherwise advised, the member consents and authorises BikeBug to use this personal information for the purpose of conducting the Program. In addition this personal information and any other information that is obtained via the Program may be used by BikeBug, for future marketing, promotional, research, product development and planning purposes in any form of media (including without limitation to communications made via ‘electronic messages’ as defined in the Spam Act 2003), at all times subject to the BikeBug Privacy Policy and any opt-out requests made by the member. A request by the member to access, update or correct any information should be directed to BikeBug.

By Participating in The Bunch Loyalty Program, You are opting in to receive email, mail, SMS and telephone communications from Bikebug. To stop receiving communications from Bikebug, you can opt-out after receiving an email, mail, SMS via the opt-out function for the communication. Alternatively, you can send us a message via our contact us form to opt-out.

Please note when opting out via the unsubscribe link within Bikebug promotional emails, you are opting out from email marketing only.

When opting out of Bikebug SMS communications via the opt-out reply function, you are opting out of SMS marketing only.

To opt-out of mail or all other marketing, please send us a message via our contact us form to opt-out.

Personal information collected in connection with the Program will be used in accordance with our Privacy Policy which can be found at https://www.bikebug.com/terms-privacy-notice/

Regardless of whether you opt-out of any and/or all commercial electronic messages, you agree to still receive service-based communications relating to your membership in the Program, including changes to these Terms and Conditions, the Privacy Policy, account transactions or important information (for instance recall notices) relating to products you have purchased. Your agreement to receive service-based communications is effective until such time as you elect to terminate your membership in the Program.

10. Governing Law:

These Terms and Conditions and any disputes arising from them are governed by the laws applicable to Queensland, Australia.

11. Contact Information:

For any questions, concerns, or assistance related to The Bunch loyalty program, members can contact BikeBug's customer service team at [email protected]

12. Disclaimers and Limitation of Liability:

BikeBug will not be liable for any loss or damage arising from the termination, modification, or suspension of the Program or your participation therein.

BikeBug is not responsible for points or rewards lost due to fraudulent or unauthorized use of your account.

If a member is in breach of these Terms and Conditions, at any time, then BikeBug may cancel an individual’s membership with the Program, and any member whose membership is cancelled may no longer access promotional offers or any other related benefits.

You acknowledge and agree that there may be circumstances outside of our control that may result in:

- Delay in issuing you with, or non-issue to you, of certain benefits including but not limited to points;

- Loss, theft or damage to any documentation sent to you through the post; or

- Suspension, amendment and/or termination of the Program,

and, to the maximum extent permitted by law (noting that nothing in these Terms and Conditions limits your rights under the Australian Consumer Law), we will not be liable to you in any way for any cause in connection with such matters, including for any unused benefits or points. Without excluding, restricting or modifying the rights and remedies to which you may be entitled under consumer guarantee provisions of the Australian Consumer Law, you acknowledge we do not make any warranty or representation as to the suitability of the Program for any purpose; we exclude all other implied terms and warranties whether statutory or otherwise related to the Program to the maximum extent permitted; and we will not (and our related bodies corporate, agents, employees, officers and representatives will not) be liable to you for indirect and consequential loss arising from or connected to the Program or any transaction under the Program, in contract, tort, under any statute or otherwise.