Shipping Policy

Cart total is based of physical inventory items only. Non-inventory items (eg. Gift Certificates) do not contribute to cart total for shipping purposes.

In stock express orders will be dispatched within 24 hours of ordering (business days).

Complete bikes will be dispatched within 3 days of receiving your order.

We understand that quality, competitive priced products and exceptional service are all important as a BikeBug customer which is why we are evolving the way we source and deliver quality products.

To expand our product range and to give you the widest choice possible, BikeBug utilizes multiple supply arrangements with suppliers which include a mixture of Australian Warehoused Stocked products, Product Feed items stored at supplier locations and Drop Shipped items from various Suppliers. 

Regardless of the supply options we offer you, the way you order and the way you receive your products will not change, however delivery times may vary slightly depending on where our product is being sourced from and what supply arrangement we have in place for a specific product. This will be communicated with you at time of purchase and is listed within the individual product pages on our site. An example of this can be seen below:

Keep in mind that our exceptional service will not change, so we will communicate with you,every step of the way to ensure you know when your products will be delivered.

If you have any questions related to our shipping options please reach out to our customer support team. 

Tracking Your Delivery

After checkout, you will receive full tracking details via email.

Before signing for a damaged delivery please check the condition of the goods. If you are in any doubt about their condition, then please do not sign for it "in good order and condition". Simply reject the delivery and we will send you a replacement.

All of our small and medium parcels (excluding Oversize items like Bikes) are sent with Australia Post. The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app

Delivery Times

All orders will be dispatched to you from our warehouse in Darra, Queensland. Delivery times are dependent on your delivery address location and how you choose to ship it. Products that are in stock at our warehouse will typically take between 1 - 5 business days to be delivered. Please see below the expected timeframes for delivery:

International Delivery

All international shipping charges are cumulative. Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer. It is against the law to understate the value of items we sell and we will not do this in any circumstances.

• Zone 1: New Zealand, Singapore, Hong Kong
• Zone 2: Japan, Korea, Macau, Malaysia, South Africa, Thailand, United Arab Emirates
• Zone 3: Rest of the world

Large items shipped internationally are billed per item.

ATL (Authority To Leave) Policy

NOTE: All orders shipped by us automatically require a signature as proof of delivery. If you authorise our shipping company to leave your order unattended without signing for the delivery you do so at your own risk. Bikebug and affiliated companies will not be held liable for the loss, theft or misplacement of such orders.

Trade Customers

Please note: these rates only affect Trade Customers.

Express shipping is available for orders with fewer than 6 small items.